Order & Warranty Policy
We are currently offering shipping to the United States and international shipping to Canada, Australia, New Zealand, and South Korea. We are able to ship to APO addresses, however we will ask that you place your order offline. Please contact us if you would like to order lights to APO addresses and we will be happy to make arrangements.
We are currently accepting online payments via PayPal or through a secure credit card payment processor. Please contact us if you have any issues completing your payment through our site.
All Standard Ship orders will ship via USPS Priority or First Class mail within 5-7 days or less upon placing your order. Express orders can be shipped either via FedEx 2-day or Overnight as specified by the customer. Express Shipping and Free Shipping are only available for domestic shipments. International shipments will ship within 5-7 business days. Should any customs/duties fees apply, customers will be responsible for those charges upon delivery.
Order Tracking Information
Once your order has shipped, you will receive an email with the USPS or FedEx tracking number information for your records.
If for any reason you are not satisfied with your LuminAID lights, we will issue a full refund at any point upon you contacting us. Please note that we check every individual light to ensure that it is fully-functioning prior to shipping. Customers are asked to return lights to the following address:
LuminAID Lab, LLC
5718 Westheimer Rd., Suite 765
Houston, TX 77057
Please note that the customer is responsible for the cost of return shipping. LuminAID will cover the cost of shipping any additional replacement lights.
In addition to our no-questions-asked return/exchange policy, we offer a warranty for replacement of your product for up to 1 year after the date of purchase. Please contact us at firstname.lastname@example.org anytime if you have any questions or issues with your LuminAID lights.
Distribution and Resale
Please note that all LuminAID lights purchased through our website are for non-commercial, non-resale purposes unless prior approved permission for resale has been granted by LuminAID Lab, LLC. If you would like to inquire about large quantity wholesale distribution, please contact us at email@example.com with information about your resale operations and desired quantity.
We verify that your transaction is secure and private. Customer billing and shipping information will not be used for purposes other than order fulfillment and will not be released to any outside parties. Customer email information will be used by LuminAID Lab, LLC for the purpose of communication with regards to orders as well issuing updates to our customers about our products and services. All email communication will provide customers with the option to unsubscribe from future email communications.