Order & Warranty Policy
International Shipping is available for select countries at this time. Check www.luminaid.com/international-shipping for the full list. Email email@example.com for other international requests or to locate a local retailer.
We are currently accepting online payments via PayPal or through a secure credit card payment processor. Please contact us if you have any issues completing your payment through our site.
All Standard Ship orders will ship via USPS Priority or First Class mail and arrive within 6-9 business days. Express orders can be shipped either via FedEx 2-day or Overnight as specified by the customer. Express Shipping and Free Shipping are only available for domestic shipments. We also ship to APO addresses and PO boxes within the U.S. via USPS.
International shipments will arrive within 14-21 business days. Should any customs/duties fees apply, customers will be responsible for those charges upon delivery. Please always allow 2-3 business days for order processing.
Order Tracking Information
Once your order has shipped, you will receive an email confirmation with the USPS or FedEx tracking number information for your records.
We offer a warranty for replacement of your light(s) for up to 1 year from the date of purchase. If your LuminAID light is not working properly, we will issue a refund or replacement. Contact us at firstname.lastname@example.org anytime if you have any questions or issues with your LuminAID lights. Please note that we check every individual light to ensure that it is fully-functioning prior to shipping.
We offer a 60 day return policy for items purchased from www.luminaid.com. If for any reason you are not satisfied with your LuminAID lights, contact us at email@example.com and we will issue you a full refund. Please note that the items in your order must be returned to us before a refund is issued.
Distribution and Resale
Please note that all LuminAID lights purchased through our website are for non-commercial, non-resale purposes unless prior approved permission for resale has been granted by LuminAID Lab, LLC. If you would like to inquire about large quantity wholesale, please contact us at firstname.lastname@example.org with information about your resale operations and desired quantity.
We verify that your transaction is secure and private. Customer billing and shipping information will not be used for purposes other than order fulfillment and will not be released to any outside parties. Customer email information will be used by LuminAID Lab, LLC for the purpose of communication with regards to orders as well issuing updates to our customers about our products and services. All email communication will provide customers with the option to unsubscribe from future email communications.